American Players Theatre
5950 Golf Course Road
P.O. Box 819
Spring Green, WI 53588
The weather plays an active role in our outdoor flagship theater on the Hill, and when the circumstances are right, Nature’s specials effects can be downright spectacular. Coming to APT is an adventure, and since much of that adventure occurs outside, it’s always best to play prepared.
We recommend you check the weather forecast a day or two before your performance to be prepared for what may come. Remember, if the weather forecast is questionable, you have the option to exchange your tickets until the day before the performance, no later than 4:00 pm.
We never cancel a performance in advance of the scheduled curtain time.
Cancellation decisions are made in consultation with weather professionals based on the specific forecast for APT at the time of the performance.
In case of inclement weather, we will make every effort to perform, including playing in light rain. Also, we may delay the performance to allow weather to pass. A decision to play or cancel will be made within approximately 45 minutes of the time the performance was delayed.
If a performance is cancelled before the first intermission, refunds or tickets to another 2018 performance will be offered. If a performance is cancelled after the first intermission begins, refunds are not available but tickets to another 2018 performance will be offered. Tickets are subject to availability. No immediate on-site refunds are available, and all 2018 refund claims must be placed by November 9, 2018.
Handling fees are nonrefundable.
All ticket holders for a cancelled performance are eligible for exchanges or refunds, based on when the performances is cancelled. You do not have to be in attendance to qualify; however if you decide not to attend a performance and the show goes on as scheduled you will not be eligible for refunds or exchanges.
Booking rainout exchanges. To re-book tickets from a cancelled performance, please call the Box Office when you have a new date selected and have your order number or tickets from the rained-out show available. Rebookings for rained out performances are complimentary, and may be for any performance, at any seating level, during the 2018 season. Please note, rainout tickets cannot be rebooked online.
Requesting a rainout refund. Please contact the box office by phone to request a rain refund. Requested refunds are issued to the original purchaser by the original method of payment. All 2018 refund claims must be placed by November 9, 2018. Handling charges, picnic dinners, and hotel stays are nonrefundable.
For questions and information or to make new arrangements for a rained out performance please contact the APT Box Office at 608-588-2361, firstname.lastname@example.org.