House Manager
Reports to: Operations Manager
Status: Seasonal, Salaried
Dates: May 11, 2021 – October 16, 2021
Nights and weekends: Required
Salary Range: $700 per week, no housing provided
American Players Theater is currently seeking applicants for the position of House Manager for our 2021 Season. The House Manager oversees the house staff which includes tickets, shuttles and parking. The House Manager is responsible for maintaining patron safety, comfort and access to APT property.
Principle Duties and Responsibilities:
- Train Assistant House Managers and House Staff. Monitor staff levels throughout the season.
- Work with the accounting department to ensure all staff paperwork is complete.
- Schedule house management and house staff throughout the season
- House Manage 6-7 performances each week. Saturday two show days are required.
- Manage house staff which includes facilitating communication, troubleshooting personnel issues, maintaining high morale.
- Maintain records for house staff, including house reports, job descriptions, handbook, etc.
- Take the lead on setting a tone of extraordinary welcome for our patrons. Explore new ways to go further and provide even better service.
- Maintain the safety and appearance of front of house spaces, submit maintenance requests as needed, alert Maintenance Supervisor of any cleaning concerns, inform Operations Manager of larger issues, etc.
- Perform routine checks on listening assist devices and replace batteries and other consumable parts.
- Always have an eye to the safety of our patrons on APT property (weather, accident prevention, handling patron emergencies an illness).
- Troubleshoot front-of-house operations and systems (parking, shuttle service, customer service, grounds, special events), and work with the Operations Manager to improve where possible.
- Complete COVID compliance officer training and fulfill duties of an Infection Control Specialist for the front of house workspace.
- Facilitate communication with the other front-of-house departments, including concessions, gift shop, box office, events. Schedule and coordinate bi-weekly front-of-house meetings and take the lead on other communications.
- Other duties as assigned
Interested applicants should send a PDF resume with references to Cari Stebbins at cstebbins@americanplayers.org. Please include House Manager in the subject line.
APT is committed to creating an equitable, diverse, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.