The Road Back: Q&A Part III - The How-Tos of Ticket On-Sale

Summer is rolling ever closer, and with it, the date that APT tickets go on sale to the general public – April 26, in fact! Since the ticket buying process will be more than a bit different this year, we thought now would be an opportune time to answer your most pressing questions about how to get your tickets this season. But first, let’s talk about The Book of Summer – that annual harbinger of the summer to come. 

When will my Book of Summer arrive?
The Book of Summer – which we are calling “The Book of Hope” this year – is on the printer now, and will be on its way to you next week. In the meantime, all the pertinent information including plays, events, food and more is available on the APT website.

How did you determine the priority ticket order groups?
Because of the 25% capacity cap on attendance this summer, we wanted to make sure people who stayed connected with APT over the past few years would be able to order tickets before the general public on-sale date. So after much consideration (and an ample amount of fretting) about how to make these groups as fair as possible to the all the wonderful people who stuck with us this past year, here is the criteria.

Based on contributions made between January 1, 2020 and April 16, 2021.

I think I was placed in the wrong priority group OR I think I qualify for a priority group, but didn’t receive an email.
Email can be a fickle messenger, and some connections are bound to be missed. If you feel that you should have received a priority group email, or if you feel you were placed in the wrong group, please contact the APT Box Office at [email protected].

Can I still get into a priority group?
You can still get into a priority group by donating $250 or more before April 16. Contact [email protected] for more information on donations.

What if I can’t use my Play Passes, gift certificates or account credits in 2021?
With the world still semi up in the air, we understand that not everybody will want, or be able, to visit us in person. So if you have Play Passes, gift certificates, account credits or exchanges that you can’t use in 2021, contact the Box Office to have them transferred to 2022.

Where is the season schedule?
You can find a downloadable PDF of the season schedule here, or visit APT’s calendar page here. As with all things this season, the schedule is subject to change.

What’s the best way to get the tickets I want?
We strongly encourage you to select multiple dates and times that will work with your schedule in order to get the seats that best fit your needs. We expect that tickets to weekend performances will sell particularly quickly, so your best bet is to be flexible and prepared when your tickets go on sale.

How does the social distancing work in the theater during the ticket sale process?
APT’s ticketing software will automatically distance you from other parties in the theater when you purchase your tickets. If you want to distance from members of your own party, simply add the seats you need for one group to your basket, and then return and add the other group(s) separately. The software will automatically distance those seats.

Will there be a wait list for sold out performances?
No, not at this time, though sometimes seats open up closer to the time of the performance due to exchanges. Keep an eye on the website or call the Box Office to check for updates.

Will the shuttles be running?
The shuttles to the Hill Theatre will be operating, though things will be a bit different this year. In order to achieve social distancing on the shuttle buses to the Hill Theatre, and to get the play started on time, we’re asking that you make a reservation for your shuttle ride. Shuttle tickets to the Hill Theatre are free, and available by phone or online. Simply select the time and date of your shuttle ride when you purchase your play tickets. Shuttle reservations are not needed for performances in the Touchstone Theatre.

Will assistive listening devices still be available?
Yes! And in fact, we’ve added a loop system in the Touchstone Theatre like the one in the Hill Theatre. If you need an assistive listening device, simply ask a member of the house staff.

If we don’t make it to APT this year, will we still be able to order tickets before the general public in 2022?
Short answer: yes! Long answer: next year when we’re (fingers crossed) back to full capacity, we will be reinstating the 6-week season pre-order period, which will include ticket buyers from 2018 – 2021.

How do I access and use my account credit?
You can find your account credit on your account page. Start by logging in here. Once you're logged into your account, click the box that says “Account Credit.” You will be able to apply your account balance during the checkout process. Simply choose your tickets as usual, and on the Order Summary page, click the check box that says “Use available credit to pay for this order.”

How do I use my Play Passes to purchase tickets?
To redeem online, log in to your account and add the seats for the performances you’d like to attend to your cart. Any seats that your Play Passes are valid for will be changed to a $0.00 price. To redeem by phone, call the Box Office at 608-588-2361. If you have specific accessibility needs we recommend redeeming Play Passes by calling the Box Office.

In order to use your Play Passes, make sure you’ve selected seats that are applicable to your Play Pass level. Those are:

Thrifty Pass

• Very Fine (green) seats for Tuesday, Wednesday, and Thursday performances
• Very Fine (green) seats for Friday morning performances

Standard Pass

• Prime (red) or Very Fine (green) seats for Tuesday, Wednesday, Thursday, Friday, and Sunday performances
• Prime (red) or Very Fine (green) seats for Saturday matinee performances
• Very Fine (green) seats for Saturday evening performances

All-Access Pass

• Stage Circle (purple), Exceptional (yellow), Prime (red), or Very Fine (green) seats for any performance