American Players Theatre
5950 Golf Course Road
P.O. Box 819
Spring Green, WI 53588
Box Office: 608-588-2361
APT is pleased to offer closed captioning for performances of Romeo & Juliet for patrons that are D/deaf, hard of hearing, or would benefit from seeing the text captions along with watching the performance.
Captioning is available for every performance of this season's production of Romeo & Juliet via GalaPro. If you're planning to use GalaPro on APT's device, or on your own personal device, please plan to arrive in the Hill Theatre lobby at least 25 minutes before show time in case you need assistance.
If you're interested in using GalaPro during the performance on an APT device or on your personal device, please fill out this form. (Please have your tickets handy).
If you need assistance at any time, please visit the Information Window or get the attention of a House Staff member (in the green polo shirts).
Download a pdf of the abbreviated how-to guide here.
On an APT Device
On a Personal Device – Before you go
On a Personal Device - At the Show
Tips & Troubleshooting
GalaPro will only work if your phone is in airplane mode. If you switch out of Airplane mode at intermission, be sure to reset your phone before the play resumes.
For matinees, direct sunlight may make the captions harder to read. Using an APT captioning device or reversing the contrast on your personal device (if you have this feature – check your accessibility settings) will greatly improve your experience.
What happens if I forget my GalaPro account password?
A Forgot Password link is available on the app. A reset email will be sent immediately to your GalaPro account email address, allowing you to do a quick reset.
What if I encounter issues using GalaPro at the theater?
Our Front of House team will be happy to assist you, should you have questions at the theatre. Visit the Information Window in the theater lobby or contact one of our staff in the green polo shirts.
What is Galapro?
GalaPro is a service that delivers real-time closed captioning and audio descriptions to an individual’s mobile device via the free GalaPro app. It is already used in 90% of Broadway theaters and many regional theaters across the US. APT is among the first in Wisconsin to offer this captioning service to our audiences.
Why use GalaPro?
GalaPro is not only beneficial for our Deaf/deaf and hard of hearing audience, it is beneficial to further understand the production. Many GalaPro users find it extremely helpful in following a fast dialogue or a show that includes many accents.
How does GalaPro work? Will it be distracting to other audience members?
The GalaPro app has been carefully designed for live theater. The app automatically reduces screen brightness and uses a dark background. The captions appear as red or grey text on a black screen. It only operates in ‘Airplane mode’ which blocks incoming calls and messages.
What performances have captioning? Is specific seating required?
Currently, APT offers captioning for all performances of Romeo & Juliet in the Hill Theatre, in any seat in the theater. For the best experience, an evening performance is recommended. For matinees, direct sunlight may make the captions harder to read. Using an APT captioning device or reversing the contrast on your personal device (if you have this feature – check your accessibility settings) will greatly improve your experience.
Is there a charge for the captioning service?
No, audience members may use the service free of charge.
Are captioning devices available at APT?
Yes! APT has a limited number of tablets pre-loaded with the GalaPro app, and stands available to borrow, free of charge. These can be picked up at the Information Window in the lobby of the Hill Theatre. If you haven't done so, please fill out the interest form here. (Please have your tickets handy).
Can I use my own device?
The GalaPro app can be used on most smartphones, as long as the operating system is up to date (typically this is a version released within the 4 years).
Due to limited WiFi and cellular coverage at APT, patrons should download and install the GalaPro App and set up a login prior to arriving at the theatre. Please ensure your device is fully charged before you arrive at the theater. See the instructions instructions below for how to set up and use the GalaPro app.
Do you offer device holders?
A limited number of holders compatible with most phones and small tablets are available for use, free of charge. Please visit the Information Window in the Hill Theatre Lobby.