American Players Theatre
5950 Golf Course Road
P.O. Box 819
Spring Green, WI 53588
Box Office: 608-588-2361
Due to the ongoing pandemic, APT has cancelled the 2020 season.
The APT Box Office is closed until further notice. You can reach us by emailing email@example.com, or leaving a message at 608-588-9207.
We know you have questions. Here are some answers for the ones we've been hearing the most.
How to access and make the most of your show.
What's the best way to view the shows?
I have streaming issues. What can I do?
Broadway On Demand is best suited to be viewed using a Google Chrome browser. If you continue to have trouble, we suggest clearing your browser cache and cookies and restarting the website. Please be sure your Chrome browser version is up to date.
If you have trouble streaming through your browser, try refreshing the page. If you continue to have difficulty, we suggest clearing your browser cache and cookies and restarting your browser. If you encounter issues using Roku and AppleTV, try restarting or refreshing your app.
Also, please make sure you have a strong WiFi/Internet connection: A download speed of at least 25.0Mbp per stream is recommended.
Why do I need a Broadway on Demand account?
Creating an account at Broadway on Demand is necessary in order to confirm your access to APT’s performance on demand. Having an account allows you to pause, resume, or restart the performance within 24 hours of redeeming your code. When creating your account, please use the same email address used for your APT ticket purchase.
Is there a fee for accessing APT’s performance on Broadway on Demand?
All streaming fees are included in APT’s ticket price. You will need to enter the code send by APT in your purchase confirmation email into the “Add Promo Code” box when you are ready to watch the show. This code can only be redeemed once. Once activated, you will have 24 hours to watch the show.
What if I need assistance placing an order?
Because of the Coronavirus pandemic, APT staff are working limited hours. We recommend purchasing tickets online. If you need assistance, please leave a message for our Box Office staff at 608-588-9207.
The value of your tickets has been returned to your account as a credit. You have several options.
If you have an email address on your account, you should have received an email containing our ticket converter tool. This tool allows you to choose what you want to do with your 2020 tickets online. If you haven't received that message, or if you'd prefer to handle it by phone, call the APT Box Office at 608-588-2361.
We understand some of you have complex bookings and will need additional assistance and options. Please call the Box Office at 608-588-2361.
2020 gift certificates will be honored for the 2021 season, though they will have to be reissued with a new expiration date. The box office will be happy to assist you - contact them at firstname.lastname@example.org, or call 608-588-2361.
APT receives 75% of our income from ticket sales, which is different from many other theater companies. The loss of revenue is unprecedented. If you can, please consider a gift to APT.
Find out all about the benefits of being an APT donor here.
In lieu of tickets to individual performances, APT is offering Play Passes. Play Passes are available in three different price points, and can be redeemed for a ticket in 2021 season, or any plays that may be produced late in 2020, subject to availability.
Purchasing a Play Pass will not only hold the promise of once again gathering with friends in the APT woods, but will also help sustain us financially, and instill hope and confidence in a time of uncertainty.
You can purchase Play Passes here.
Watch our website and your email for information on when passes can be redeemed. Once tickets are back on sale, you can redeem your Passes for performances in the 2021 season, or performances in late 2020 if we are able to produce plays, subject to availability. Passes expire at the end of the 2021 season.
We are carefully listening to health authorities and following their recommendations and complying with Governor Evers’ “Safer at Home” order. The health and safety of our staff and audience are our top priority, and any decisions regarding the season will be made with this in mind, using the most up-to-date information we have. You can find updates here.